Refund Policy

Last Updated: June 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which Valveturn will process refunds for services provided through valveturn.info. This policy is designed to ensure transparency and fairness while protecting the legal rights of both the user and Valveturn.

Scope and Applicability

This policy applies to all users of valveturn.info who purchase subscription services or products offered by Valveturn. By using our services, you agree to the terms outlined in this Refund Policy.

Definitions

  • “User”: Any individual or entity that accesses or uses the services provided by valveturn.info.
  • “Services”: The software as a service (SaaS) offerings provided by Valveturn through valveturn.info.
  • “Subscription”: A payment plan selected by the User for access to the Services.

Main Policy Content

1. Refund Eligibility

Refunds may be issued under the following circumstances:

  • If the User cancels their subscription within the first 30 days of the initial purchase.
  • If the Services provided are found to be defective or not as described.
  • If the User experiences a technical issue that cannot be resolved by Valveturn within a reasonable timeframe.

2. Refund Process

To request a refund, Users must:

  1. Contact Valveturn via email at [email protected] or by phone at +14153779561.
  2. Provide a detailed explanation of the reason for the refund request.
  3. Submit the request within the eligibility period as defined above.

Refund requests will be processed within 14 business days of receipt. Refunds will be issued using the same payment method used for the original transaction.

3. Non-Refundable Items

The following items are non-refundable:

  • Any subscription fees paid after the initial 30-day period.
  • Fees for additional services or features that were not part of the original subscription.

User Rights and Obligations

Users have the right to:

  • Request a refund in accordance with this policy.
  • Receive clear communication regarding the status of their refund request.

Users are obligated to:

  • Provide accurate information when requesting a refund.
  • Adhere to the timelines and procedures outlined in this policy.

Limitations and Disclaimers

Valveturn is not liable for any indirect, incidental, or consequential damages arising from the use of the Services or the inability to use the Services. Refunds are limited to the amounts paid by the User for the Services and do not include any additional costs incurred by the User.

Data Protection/Security

Valveturn is committed to protecting the privacy and security of User information. Any personal data collected during the refund process will be handled in accordance with our Privacy Policy.

Changes to Policy

Valveturn reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on valveturn.info. Users are encouraged to review this policy periodically for any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Company: Valveturn
Phone: +14153779561
Email: [email protected]
Address: 2451 1st Avenue, New York

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of the State of [Your State], without regard to its conflict of law principles. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts located in [Your County], [Your State].